IT Field and Support Technician

  • Darwin
  • Permanent
  • Tue Apr 7 01:05:40 2026
  • 90M0705146

Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia’s largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn’t just a job, it’s an opportunity to support the social and economic development of remote communities.

About your next role

As an IT Field Service and Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.

  • Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment

  • Support end-user devices such as desktops, laptops, and associated software

  • Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics

  • Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling

  • Maintain accurate records of hardware configurations and contribute to the internal knowledge base

  • Provide high-quality customer service by communicating technical information clearly to non-technical users

  • Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations

What we look for

You are a technically proficient and adventurous professional who enjoys a mix of field-based problem solving and office-based support.

  • Proven hands-on experience with computer hardware, software, and troubleshooting

  • Previous experience working within a Service Desk or Helpdesk environment

  • Excellent communication skills with a strong focus on customer service

  • Ability and willingness to travel frequently to remote locations and work in challenging field environments

  • Experience in remote Indigenous communities or retail environments is highly regarded

  • Confidence using hand and power tools is a plus

Mandatory Requirements

  • Australian Citizenship or Permanent Residency

  • Current Australian Driver’s Licence

  • Ability to obtain necessary clearances for remote community work

What you will get in return

  • 5 weeks annual leave + 17.5% leave loading

  • 14% superannuation

  • The chance to make a meaningful difference in remote First Nations communities

Next Steps

If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on alpa@randstad.com.au or on (08) 8923 4390.